How to build trust when you get inclusion wrong: five steps to repair and move forward

About this event

This session addresses a gap in how organisations handle inclusion failures.

Rather than treating mistakes as failures, the focus is on what happens next—the responses that either deepen trust or quietly damage it over time. Rosales presents a practical, memorable framework designed to be usable in high-pressure moments, whether you're addressing your own error or coaching a manager through theirs.

Attendees will learn specific language for genuine organisational apologies, understand the real cost of silence in inclusion work, and gain tools for handling mistakes without taking on emotional labour they shouldn't carry. The session is pitched at HR professionals, people leaders, and anyone responsible for navigating inclusion challenges in their workplace.

Common questions

What is How to build trust when you get inclusion wrong: five steps to repair and move forward?

A workshop for HR and people leaders on responding to inclusion mistakes within organisations. Inclusion specialist Shurron Rosales shares a five-step framework for genuine apologies, managing silence, and rebuilding trust after things go wrong.

When does How to build trust when you get inclusion wrong: five steps to repair and move forward take place?

How to build trust when you get inclusion wrong: five steps to repair and move forward takes place on 16 September 2026.

Where does How to build trust when you get inclusion wrong: five steps to repair and move forward take place?

How to build trust when you get inclusion wrong: five steps to repair and move forward takes place at Greater Manchester.

Who is organising How to build trust when you get inclusion wrong: five steps to repair and move forward?

How to build trust when you get inclusion wrong: five steps to repair and move forward is organised by Manchester Digital.

How do I book a place at How to build trust when you get inclusion wrong: five steps to repair and move forward?

You can book a place at How to build trust when you get inclusion wrong: five steps to repair and move forward at https://www.manchesterdigital.com/event/stribe/how-to-build-trust-when-you-get-inclusion-wrong-five-steps-to-repair-and-move-forward.